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- As a member, you can redeem any Royal Orchid Plus Award for yourself, or for one of your Award Nominees.
- When redeeming for another person, including family members, they must be one of your Award Nominees.
- Your personal Award Nominee List can contain up to 5 names. After you have added or changed 5 names, you may make up to 5 changes each calendar year. Each change is subject to Level 2 service fees of Baht 2,200 or Euro/USD. 50.00, or if changed online 2,000 miles.
- Fees are payable in Baht in Thailand, Euro within the European Union, and US Dollar in all other countries.
- Award Nominee fees are waived for Gold status members.
- Your Award Nominee can be updated instantly at Manage Your Account, or by requesting an Award Nominee form at any THAI office world-wide.
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Air Awards
l Once ticketed only flight dates and times may be changed for Air Awards, and you must contact THAI reservations to request these changes.
l Destination changes for Air Awards within Thailand can be requested subject to Level 1 service fees. Re-credit of domestic Air Awards is not permitted.
l No other changes are permitted to international Air Awards. However, these Awards can be re-credited to your account, less any expiring miles, and subject to Level 2 service fees. A new Award may then be requested.
Mileage Upgrade Awards
l Once miles have been deducted and upgraded travel is confirmed on THAI, these Awards cannot be re-credited.
l Valid for one year from the date of issue, Mileage Upgrades that are not used on the designated flight may be used for another flight within the same Award zone.
l Upgrade Awards can also be redeemed or selected Star Alliance Airlines.
Hotel Awards
l Once issued, no changes can be made to a Hotel Award Certificates.
l Valid Certificates can be re-credited, less any expiring miles, and subject to Level 2 service fees. A new Hotel Award can then be requested.
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